Refund policy

Refund & Return Policy

Last updated: July 16, 2026

We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on cornith.store.

1. Return Window
You may request a return or exchange within 30 days of the delivery date shown in your tracking information. After 30 days, we are unable to offer a refund or exchange.

2. Condition of Returned Items
To be eligible for a return, items must be unused, unworn, and in the same condition you received them, with original tags and packaging where applicable. Proof of purchase (order number or confirmation email) is required.

3. Non-Returnable Items

• Intimate or personal-care items (e.g., undergarments, earrings, cosmetics, oral care items) for hygiene reasons
• Items marked as Final Sale or purchased with a clearance discount
• Gift cards
• Items damaged through customer misuse after delivery

4. How to Start a Return
Email redflintfashion@gmail.com with your order number, the item(s) you'd like to return, and the reason for the return. We will respond with return instructions. Please do not send items back without contacting us first, as returns sent to an unauthorized address may not be processed.

5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will offer a free replacement, store credit, or full refund, including return shipping costs where applicable — you will not be charged for our error.

6. Return Shipping Costs
For non-defective returns (e.g., change of mind, wrong size), the customer is responsible for return shipping costs, and original shipping charges are non-refundable. Because many items ship from overseas, some returns may be handled via store credit or partial refund instead of a physical return — you will always be notified of the resolution before it is finalized.

7. Refund Processing
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the refund.

8. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need a different size or color, please start a return for the original item and place a new order.

9. Order Cancellations
Because orders are forwarded to our fulfillment partners quickly, cancellation requests can only be honored within 12 hours of placing the order. After this window, the order may already be in production or shipped and cannot be cancelled — please use the return process instead.